4.9 Google reviews
Wheelchair Accessible Transport
Travel in your own wheelchair, with a crew to help from door to door.
Private, non-emergency patient transport. In an emergency, call 999.
Wheelchair Accessible Transport with Book An Ambulance
Wheelchair accessible vehicles let the patient stay in their own chair for the whole journey, secured in place, with no transfer into a car seat. It’s the most common kind of journey we arrange.
Tell us about the wheelchair when you ask for a quote — manual or powered, its size and the patient’s weight — so we can match a vehicle that fits it. If there are steps at either end, say so too: the crew may use a carry chair after a risk assessment.
Wheelchair transport suits hospital appointments, discharges, care home moves and family occasions, for short local trips or the length of the country.
What we can arrange
- Manual and powered wheelchairs
- Ramps or tail lifts and secure clamping
- Help with steps, using a carry chair where safe
- A relative or carer travelling alongside
- Wait-and-return journeys for appointments
Who it’s for
- Wheelchair users who can’t use a standard taxi
- Patients with limited mobility after surgery
- Care home residents going to appointments
- Day trips and family occasions
Who it’s for
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1
Tell us about the journey
Where from, where to, when, and how the patient moves about. It takes a few minutes, at any time of day.
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2
We source your quote
We put the journey to providers in our network and send you a quote before you commit to anything.
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3
Accept and relax
Accept and pay online. Your journey coordinator confirms the crew and vehicle and keeps you updated.
Wheelchair Transport: common questions
Can wheelchair users travel?
Absolutely.
Wheelchair-accessible patient transport is one of our core services.
Our provider vehicles are equipped to safely accommodate many types of wheelchairs, allowing patients to travel comfortably without needing to transfer from their chair.
We recommend advising our booking team of:
- Wheelchair dimensions
- Wheelchair type
- Patient weight
- Powered wheelchair requirements
Do patients need to transfer into a vehicle seat?
Not always.
Many patients remain in:
- Their wheelchair
- A transport chair
- A specialist seating system
Where transfers are required, our provider crews can assist when clinically appropriate and safe to do so.
The transport solution will be tailored to the patient's mobility level and clinical needs.
Do you arrange transfers to include carry chairs?
Yes.
Our providers will use carry chairs where access restrictions make wheelchair movement difficult.
Examples include:
- Apartment buildings
- Narrow hallways
- Stair access
- Restricted entrances
A risk assessment will determine whether a carry chair is suitable and safe for the particular patient.
Can you help arrange patients down stairs?
In some circumstances, yes.
The ability to assist with stair access depends upon:
- Patient weight
- Mobility
- Clinical condition
- Stair configuration
- Available equipment
- Crew resources
A risk assessment is always conducted to ensure the safety of both the patient and staff.
Can a relative travel with the patient?
In most cases, yes.
A relative may accompany the patient subject to vehicle capacity, operational considerations and clinical requirements.
Having a familiar person present often provides reassurance and emotional support during the journey.
Trusted by patients, families & care professionals
Rated 4.9 out of 5 on Google as Vecta Healthcare, the company behind Book An Ambulance.
“We used Vecta Healthcare to bring my 93 year old father in law from Scotland to Stockport. Right from the start Ian was very responsive. He answered questions and was clear and very helpful. When we were let down the day before the move he quickly found another company and crew. The crew were really good. They really took care of him. 10/10 to all 3 of them.”
“My husband had an important appointment at the National Hospital for Neurology and Neurosurgery and needed to travel from his rehabilitation centre in Northamptonshire to London. The usual patient transport could not guarantee arrival on time for his appointment, so I approached Vecta Healthcare. They responded straight away arranged everything in a professional, friendly and client-focused way. My husband’s travel to London and his return journey both went smoothly. Due to unforeseen circumstances his hospital discharge date and time have changed but Vecta Healthcare staff were great in managing this change, communicating and reassuring me when I was in a bit of a panic. The ambulance crews were fantastic. We made to the hospital on time and safely and timely back to my husband’s rehabilitation centre. Great service, well worth it. We would definitely use again and highly recommend.”
“Can't fault this friendly, efficient and compassionate service”
“Wonderful caring service. I would definitely use again if I needed a private ambulance service.”
“At an extremely stressful time for our family Vecta arranged a private ambulance for my bed bound father with very little notice. The communication was excellent, costs clear and value for a very skilled job the crew did with the steps and narrow door ways. More than this though- every member of the team- by phone, for payment, the crew- showed so much compassion for us all. Can’t recommend enough.”
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