Privacy Policy

Vecta Healthcare Ltd, trading as Book An Ambulance, operates the website www.bookanambulance.co.uk and acts as a data controller for personal data processed through the platform. Vecta Healthcare is registered with the UK Information Commissioner’s Office (ICO), registration number ZC107171.

We collect personal and sensitive health information provided via booking forms, including patient details, medical transport requirements, contact information, and service preferences. This data is collected solely for the purpose of arranging suitable private patient transport with regulated service providers.

Personal data is shared only with vetted private ambulance service providers as necessary to obtain quotations and fulfil transport services. We do not sell personal data and do not permit unauthorised use by third parties. We will use contact information to arrange bookings and to follow up on the service provided.

We process data under the UK GDPR lawful bases of contract performance, legitimate interests, and explicit consent where required for health data. All patient transport data is stored securely, retained for a period of 6 months, and subject to strict access controls. All event data is stored securely and retained for future booking outreach.

Individuals have rights including access, rectification, erasure, restriction, and the right to complain to the ICO. Requests can be made via contact details on our website.